Frequently Asked Questions:
What if
I don't know who made the furniture or how long ago it was
bought?
Fill in the
information if you can.
What
if I only need the plastic part for the drawer and not the
plastic for the case?
We package and ship both parts as a set and it
is best to replace both components.
Is
there a charge for the parts themselves?
No there is not, the costs cover shipping and handling.
Can't
I just measure the metal part and tell you the size to send?
No, there are many different styles of drawer guides
and case runners and we need to see the part to make sure
we send the correct length and model.
Can't
I just send the form over the internet by email without sending
the metal parts?
No,we want to make sure you receive the correct replacement
parts.
Do
you accept credit cards?
No, we only accept checks or money orders.
Can
I come to your facility to pick-up parts?
No, orders can only be processed by mail.
|
